Rubbish Removal Sutton Privacy Policy

This Privacy Policy explains how Rubbish Removal Sutton collects, uses, stores and protects your personal information when you use our rubbish removal and related services. It applies to all customers and prospective customers of Rubbish Removal Sutton within our service area, including individuals, households and businesses who contact us or engage us to carry out work.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your data in a lawful, fair and transparent way. This Privacy Policy is intended to give you clear and accessible information about what we do with your data and the rights you have.

Who We Are and How to Contact Us

Rubbish Removal Sutton is a rubbish removal service provider operating in the Sutton area. For the purposes of data protection law, we are the data controller in relation to the personal data that we collect and process about you.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details published on our website or on our written communications.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, address, telephone number and email address.

Service related information such as service addresses, property access notes, details of items to be removed, volume or type of waste, preferred service dates and times, and any special instructions you provide.

Communication data such as records of phone calls, emails, text messages or other communications between you and us, including any feedback or complaints.

Billing and payment information such as invoice details, payment status and payment method. We do not store full card details when payment is processed by a third party payment processor, although we may receive confirmation of payment and limited card information such as the last four digits and card type.

Technical and usage data where applicable, such as your IP address, device information, and information about how you use our website, for example pages visited, time spent and general interaction data. This is typically collected via cookies or similar technologies.

Photographic data where relevant, such as photos of waste items or areas before and after collection, which may occasionally include images of your property where necessary to provide our services, verify completion or address service queries.

How We Collect Your Data

We collect personal data directly from you when you:

Contact us by phone, email or through an online enquiry form.

Request a quote or make a booking for rubbish removal or related services.

Enter into a service agreement or contract with us.

Provide feedback, leave a review or contact us with a complaint or query.

Visit our website, where cookies and similar technologies may collect technical data and usage information.

We may also receive personal data from third parties, for example referral partners, online advertising platforms, or payment processors, but only to the extent needed to manage your enquiry, booking or payment.

Lawful Bases for Processing Your Data

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Performance of a contract. We process your data where it is necessary to provide our services, respond to your enquiries, provide quotes, manage bookings, complete collections, handle payments and fulfil our contractual obligations to you.

Legitimate interests. We process certain data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, maintaining accurate records, safeguarding our business and handling queries or disputes.

Legal obligation. We may process your data where needed to comply with our legal obligations, such as accounting, taxation, waste disposal regulations or responding to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes and set up bookings for rubbish removal services.

To plan and carry out collections, including contacting you to confirm arrangements, gain access to the property and ensure the safe and effective removal of items.

To manage our relationship with you, including handling updates, questions, complaints and service related communications.

To issue invoices, process payments, manage refunds and keep financial records.

To maintain internal records of work completed for operational, audit and compliance purposes.

To improve our services, including quality control, staff training and service planning.

To comply with legal and regulatory requirements, including waste transfer and disposal obligations and financial reporting.

To send you service related notices and, where permitted, limited marketing about similar services that may be of interest to you. You can opt out of marketing at any time.

Data Processors and Third Party Sharing

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These processors only process your data in accordance with our instructions, for specified purposes and in compliance with data protection law.

Categories of processors and third parties may include:

IT and hosting providers who support our business systems, website, email and data storage.

Payment processors who handle card and electronic payments.

Customer management and communication tools that help us organise bookings, send confirmations and manage service reminders.

Professional advisers such as accountants or legal advisers where reasonably necessary.

Waste disposal partners or subcontractors where required to complete services, in which case only relevant service information is shared.

We may also share data where required to comply with a legal obligation, to protect our rights or the rights of others, or for the prevention or detection of crime or fraud.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers or systems transfer or store personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. This may include relying on adequacy regulations, using standard contractual clauses or applying similar protections recognised under data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements.

In general, we will retain core customer and service records for a period that allows us to address any queries, complaints or potential legal claims that might arise after the service has been completed. Financial and invoicing information is usually kept for at least the minimum period required by tax and accounting laws.

Where data is no longer needed, we will securely delete, anonymise or otherwise dispose of it in a safe manner.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Sutton customers within our service area, subject to certain legal limitations and exemptions. Your rights include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis.

The right to restrict processing. You can ask us to limit how we use your data in specific situations, such as while a complaint or accuracy query is being resolved.

The right to data portability. In some cases, you can ask us to provide your data in a structured, commonly used and machine-readable format, or to transfer it to another controller.

The right to object. You can object to processing that is based on our legitimate interests, including any direct marketing. If you object to marketing, we will stop sending it.

Rights relating to automated decision making and profiling. Rubbish Removal Sutton does not carry out automated decision making or profiling that produces legal or similarly significant effects on you.

If you wish to exercise any of these rights, please contact us using the contact details made available on our website or our written materials. We may need to verify your identity before acting on your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage, staff training, and procedures to deal with any suspected personal data breach. If we are legally required to notify you of a breach affecting your data, we will do so promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or legal requirements. Any updated version will apply to all Rubbish Removal Sutton customers in our area from the date it is published. We recommend that you check this Policy periodically to stay informed about how we protect your personal data.